At Casuals 1312, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, make a purchase, or interact with us in any way.
1. Who We Are
Casuals 1312 is operated by Tell Ya Momma Ltd, a company registered in the United Kingdom.
If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us at:
📧 Email: info@casuals1312.co.uk
🌐 Website: www.casuals1312.co.uk
2. The Information We Collect
We may collect and process the following types of personal data:
- Personal details: your name, email address, delivery address, and contact number.
- Order information: details of your purchases, payment method (processed securely by our payment providers), and order history.
- Account information: if you register for an account, we collect your login details and preferences.
- Technical data: such as your IP address, browser type, device information, and how you use our website (through cookies and analytics).
- Communication data: any information you provide when contacting us via email, forms, or social media.
3. How We Use Your Information
We use your personal data for the following purposes:
- To process and fulfil your orders.
- To manage your account and provide customer support.
- To send important updates about your orders or changes to our terms and policies.
- To improve our website, products, and customer experience.
- To send marketing or promotional messages (only if you have opted in).
- To comply with legal obligations and protect against fraudulent activity.
4. Legal Basis for Processing
We process your personal data under the following lawful bases:
- Contractual necessity: to fulfil an order or provide a requested service.
- Legitimate interests: to improve our business operations and maintain customer relationships.
- Consent: when you subscribe to our marketing or newsletter communications.
- Legal obligation: to comply with applicable UK laws and regulations.
5. How We Store and Protect Your Data
Your personal information is stored securely using industry-standard security measures, including encryption, secure servers, and firewalls.
We retain personal data only for as long as necessary to fulfil the purposes it was collected for, including for satisfying legal, accounting, or reporting requirements.
6. Sharing Your Data
We will never sell or rent your personal data.
However, we may share information with trusted third-party partners who help us operate our business, including:
- Payment processors (e.g. PayPal, Stripe, etc.)
- Delivery services (e.g. Royal Mail, couriers)
- IT and hosting providers who maintain our website
- Analytics and advertising partners (such as Google Analytics)
All third parties are required to keep your data secure and use it only in accordance with our instructions.
7. Cookies
Our website uses cookies to enhance your experience, analyse traffic, and improve performance.
Cookies help us understand how visitors use our site and allow us to offer a better, more personalised service.
You can manage or disable cookies through your browser settings at any time.
For more details, please refer to our Cookie Policy (available on our website).
8. Your Rights
Under UK data protection law, including the UK GDPR, you have the right to:
- Access the personal data we hold about you.
- Request correction of any inaccurate or incomplete data.
- Request the deletion of your data (“right to be forgotten”).
- Object to or restrict the processing of your data in certain cases.
- Withdraw consent for marketing communications at any time.
- Request a copy or transfer of your data to another provider.
If you wish to exercise any of these rights, please contact us at info@casuals1312.co.uk.
9. Marketing Communications
You will only receive marketing messages from us if you have opted in to receive them.
You can unsubscribe at any time by clicking the “unsubscribe” link in any of our emails or by contacting us directly
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations.
The most recent version will always be published on our website with the updated date shown at the top of this page.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us at:
📧 Email: info@casuals1312.co.uk
🌐 Website: www.casuals1312.co.uk
🏢 Business Name: Tell Ya Momma Ltd (trading as Casuals 1312)